Shipping policy

Bento&co is based in Kyoto, Japan. All orders are prepared and shipped from our Kyoto facility. Questions about a carrier payment request? Email us at contact@bentoandco.com with your order number.

Processing & Dispatch Times

Orders are typically prepared within 24–48 business hours after payment (excluding weekends and Japanese public holidays).

Once your parcel leaves our facility, you will receive a shipment confirmation email with your tracking number.

Shipping Methods

We ship with DHL, FedEx, or Japan Post, depending on the option you select at checkout (standard or express). Delivery times vary by destination and method.

Note: Japan Post shipments are handed off to your national postal service and typically arrive in 10–30 business days. Transit times are estimates and not guaranteed.

Shipping Rates

Shipping fees are calculated automatically at checkout based on destination, weight, and method. All costs are clearly displayed before payment.

Orders to the U.S. ship duties included with Japan Post/USPS. Orders shipped with FedEx/DHL ship without duties. The carrier will bill you directly.

Orders to the E.U. €150 or less include VAT (displayed separately at checkout). All tax included shipping is available for a a dozen countries via Japan Post. Duties inclusion is specified in the shipping method name.

Address Changes & Order Cancellation

To modify your address or cancel an order, email us as soon as possible at contact@bentoandco.com with your order number. Once a parcel has shipped, changes are no longer possible (address updates must be handled directly with the carrier and may incur fees).

Delivery Issues

If your parcel arrives damaged, is significantly delayed, or appears lost, please email contact@bentoandco.com with your order number and, if applicable, photos of the packaging/product. We’ll work with you to find the best solution.

Undeliverable or Unclaimed Parcels

If a parcel is returned due to an incorrect/incomplete address, missed pickup, or recipient refusal, re-shipping fees are the customer’s responsibility. In some cases carriers may dispose of parcels that cannot be delivered; refunds are not possible in those cases.

Taxes & Customs Fees

As our products ship from Japan, orders may be subject to taxes and customs fees depending on the delivery country and local regulations.

• United States: We ship duties included via Japan Post/USPS. Orders shipped with FedEx/DHL may not include import duties. Please check the name of the shipping method you selected.
  Bento&co is not responsible for duties or taxes assessed on duty excluded shipments.
• Australia: Orders below AUD $1,000 are regarded as “low value imports.” As of 01 July 2018, customs duties may apply to goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.

• Canada: Orders above CAD $20 may require payment of applicable duties and GST. These fees are assessed by Canadian customs and billed by the carrier. For more information, please visit the Canadian customs website.
• European Union (EU): Bento&co is registered in the Import One-Stop Shop (IOSS). VAT is added at checkout and paid directly to the authorities by Bento&co for orders with a total value less than €150 (excluding shipping fees). 
  • Please note: IOSS is for purchases by individuals only. Do not include a company name in your delivery or billing address, or the package will be treated as a commercial purchase and customs duties will apply.

Orders with a total value of €150 or more (excluding shipping fees) will incur customs duties. Customers are responsible for paying these duties to the shipping carrier. These fees are invoiced on delivery or shortly after and are compulsory.

Due to new EU customs regulations effective July 1, 2026, an import duty of €3 per type of product may be charged upon delivery for orders under €150. This fee is collected by the carrier or customs authorities and is not charged by us. Carriers typically add a processing fee (also called disbursement fee) to this amount. 

All tax included shipping is now available via Japan Post for the following countries: Denmark, Estonia, Finland, France, Italy, Luxembourg, Malta, Monaco, Netherlands, Slovakia, Spain, Sweden.
You will not have additional costs to pay upon delivery. If you still receive a payment request from a carrier, contact us at contact@bentoandco.com.