Bento&co and the bentoandco.com website are the property of the company BERTRAND CO. All transactions on the Bento&co website are subject to Japanese law. Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.

I. PRODUCTS

We will provide products as long as they are in stock. The range of products offered by us may change due to constraints by our suppliers, who manufacture the bento boxes and other products.

If any product is unavailable and Bento&co is not able to provide alternative products of similar quality and price, the purchase will be refunded to the customer. If the product is temporarily unavailable, we will let the customer know about the expected delay by email.

Product descriptions in Japanese are provided by the manufacturers. Bento&co is not responsible for the contents of these Japanese instructions. We provide simple instructions for use and care in English on individual product pages when possible. If the delivered product doesn't match the description on our website, the customer has 48 hours (from time of acceptance) to inform us about it.

II. ORDER

When you click on the "confirm" button when making an order, you commit to fully accept all the terms of sale as well as the entirety of these General Conditions of Sale and without reserve.

The checkout process consists of five (5) steps: shopping cart confirmation, input of billing address (and/or shipping address), shipping options, payment and order confirmation. The customer will be provided with the possibility of changing or reviewing any details in their order before final confirmation. As soon as we have received your order, we will send you an order confirmation. 

III. PRICE AND PAYMENT

Prices are displayed and payment is processed in the currency of your choice from the following: US Dollars, Euros, Australian Dollars, Canadian Dollars, British Pounds, Singapore Dollars, Hong Kong Dollars, Chinese Yuan, Danish Kroner, Indonesian Rupiah, Macanese Pataca, Mexican Peso, New Zealand Dollar, Norwegian Kroner, South Korean Won, Swedish Krona, Swiss Franc, New Taiwan Dollars, UAE Dirham.  Shipping and handling charges (included taxes which depend on countries) are not included in the listed price. Shipping charges are clearly indicated during the ordering process.

Occasionally, customers living in areas that are considered remote areas by our Express Couriers may be asked to pay an additional remote area surcharge after completing their order. In this instance, customers will be given the option to proceed with the order or to cancel and receive a refund for their order. 

All credit card transactions are processed securely by Shopify Payment or PayPal. It is not necessary to have a PayPal account in order to make a payment. Bento&co does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal or Shopify Payment.

For payments made with Shopify Payments, you may be subject to international transaction fees as our company is registered in Japan. 

The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Shipping and Tracking section on our site or refer to your national custom official site.

Discount codes provided by Bento&co are valid only if they can be applied in the purchase before payment.

IV. SHIPPING AND DELIVERY

1. Shipment

Once an order is processed, most packages are dispatched within two (2) working days (please allow extra time for orders placed over weekends and holidays). You'll receive a shipping confirmation email after your order leaves our warehouse, which includes information such as a tracking number, at that time.

All products are dispatched from Japan by airmail or a private carrier in the following list (UPS, FedEx, DHL). Please consult the Shipping and Tracking section for a list of countries we ship to, as well as what to do if your country is not on the list. 

In general, we offer the following shipping options:

Economy (untracked, for small packages): estimated delivery within 10 to 30 business days to many regions

Registered/Tracked: estimated delivery within 9 to 20 business days to many regions

Express (tracked): estimated delivery within 2 to 5 business days to many regions

Please note that 'business days' do not include weekends or holidays.

2. Shipping cost

Shipping costs vary according to the parcel's weight and the shipment method of your choice.

To get a shipping estimate, simply add desired items to your cart, and click “View Cart”. Under “Subtotal” click “Calculate Shipping” and input your shipping country, state, and zip code and your shipping cost options  will be displayed.  For high-volume and/or professional orders, actual shipping fees may differ from these estimates.

We also offer Free Shipping on orders of $180 USD or more to many countries. Head to our Shipping and Tracking section for more details about that discount. 

Regarding changes to your shipping address:
If you notice you need to modify your shipping address BEFORE your order has been shipped, just email us at contact@bentoandco.com with your order number and updated shipping address and we can make the edit.

If you need to modify your shipping address AFTER we have shipped your order, please contact the responsible shipping carrier to make the change. PLEASE NOTE: This address change request will incur a fee ($15-$25+ depending on the location of the new address). We will invoice you for this address change fee.
3. Delivery issues

Economy or Registered shipments (Japanese post): if you have not received your order by 30 business days, first check with your local post office. Please contact us only after 45 working days, at which time we can file a missing package claim and send you a replacement order.
Express shipments (FedEx, DHL, UPS and EMS): customers are responsible for their order's online tracking (the tracking number is included in the shipping confirmation mail). Sometimes, carriers cannot deliver a package (for instance, due to the size of the mailbox). In this case, customers may have to contact carriers directly. 
Bento&Co will not be responsible for the return of parcels that couldn't be delivered. We are able to reship returned packages, but the reshipping cost will be at the customer's expense.
For more information about shipping fees, taxes and delivery, please read our Shipping and Tracking section. 

V. RETURN AND CANCELLATION POLICY
If you are not satisfied with your order, you have seven days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to contact@bentoandco.com. Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.
In the event that a product is damaged during shipping, please contact customer service at contact@bentoandco.com and send a detailed photo of the damage with the order number. 
Customers can cancel an order until it is dispatched (please contact us as soon as possible). 
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made for products ordered incorrectly due to customer error so please order carefully! 
Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay these taxes, the package will return to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Note that express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible. 

VI. REFUND
Bento&Co will refund the customer within two business days after having received the returned items. The refund will be processed on the same account that was used for the purchase (or a voucher code, according to the customer's wish). 

VII. APPLICABLE DUTY
The company BERTRAND CO. is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able. In the event of complaint or difficulties, the customer can contact Bento&Co customer service for help in finding an amicable resolution. 

VIII. INTELLECTUAL PROPERTY
All text, comments, works, illustrations and images reproduced on the website www.bentoandco.com and en.bentoandco.com and bentoandco.jp are reserved for the title of the royalty and intellectual document of title worldwide. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless specifically authorized by Bento&Co.

Summary
Bento&co respects each individual’s right to personal privacy. Therefore, we will only collect and use information through our web site in the ways described in this policy:
Bento&co uses Shopify.com as a third-party gateway and Shopify Payments for credit card clearing. All credit card payments are handled by Shopify Payments, and PayPal payments are handled by PayPal. At no time does Bento&co have access to your credit card number. In order to solve possible conflicts and to combat online payment fraud, the data concerning your order may be sent on to secure third parties for verification purposes.

We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose personal information that identifies you to third party sources.

Full Privacy Policy

Effective date: 31 March 2021
Bento&co. ("us", "we", or "our") operates the https://en.bentoandco.com , https://www.bentoandco.com/, https://www.bentoandco.jp/ websites (the "Service/s").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://en.bentoandco.com

DEFINITIONS

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small pieces of data stored on a User’s device.

Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.

Data Subject
Data Subject is any living individual who is the subject of Personal Data.

User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected
Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address

First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data
Bento&co uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data
Bento&co will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Bento&co will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Japan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Japan and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Bento&co will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction
If Bento&co is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement
Under certain circumstances, Bento&co may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Bento&co may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Bento&co
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Disclosure for Service Feedback
We share your name, email address and the product/service you purchased (as obtained during the order process) with Loox, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in requesting feedback in order to improve our products and services.

Please see the Loox Privacy Policy for more information on how Loox uses the reviews you submit: https://loox.io/legal/privacy_policy.pdf

Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights
Bento&co aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you are a user in the European Union and wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, users in the European Union have the right:

To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you

Users in the European Union have the right to data portability for the information you provide to Bento&co. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

This website uses Google AdWords/Adroll, Facebook, and other online remarketing services to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook, or other social media sites. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the ClickSeed website. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.

You can opt-out of remarketing by visiting the links below:

Google: https://support.google.com/ads/answer/2662922?hl=en
Facebook: https://www.facebook.com/ads/website_custom_audiences/
Twitter: https://twitter.com/personalization
Reddit: https://www.reddit.com/personalization/

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing
Bento&co uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on -https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

AdRoll
AdRoll remarketing service is provided by Semantic Sugar, Inc.You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1nt=1nw=false
For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: http://www.adroll.com/about/privacy

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are Shopify Payments and Paypal
Shopify Payments’ Privacy Policy can be viewed at https://www.shopify.com/legal/privacy
PayPal’s Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: contact@bentoandco.com