As our products ship from Japan, taxes and customs fees may apply depending on the destination country and local regulations.

For our customers in the USA:

Orders shipped to the United States are handled as follows, based on the total value of goods in your order (excluding shipping fees):

• Orders under $100 USD
  These orders are shipped Delivered Duty Unpaid (DDU).
  Import duties and taxes are not included in the checkout total and, if applicable, will be billed by the carrier (DHL, FedEx, etc.) upon or after delivery.

• Orders of $100 USD or more
  These orders are shipped Delivered Duty Paid (DDP).
  All import duties and taxes are included at checkout, and you will not be charged any additional fees upon delivery.

Please note that customs assessments are made by local authorities. Bento&co cannot influence the amount charged on DDU shipments.

For our customers in Australia: 

Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to goods imported from overseas by consumers in Australia. For more information please visit the Australian customs website. 

For our customers in Canada: 

Orders above $20 CAD may be subject to applicable duties and GST. These fees are determined by Canadian customs and billed by the carrier. For more information please visit the Canadian customs website.

For our customers in the EU:

Bento&co is registered in the Import One-Stop Shop (IOSS). As such, VAT is included in product pricing at checkout. Bento&co pays VAT fees directly to the authorities, so you don't have to!

Orders with a total value less than €150 euros (excluding shipping fees) have duties added at checkout. You will therefore not have any additional costs to pay in order to receive your package. If you still receive a payment request from a carrier, contact our customer service (contact@bentoandco.com) 

Please note: The IOSS system is reserved for purchases made by individuals. Do not include a company name in your delivery or billing address, or your package will be considered by the carrier as a commercial purchase and you will have to pay customs duties.

Orders with a total value of €150 euros or more (excluding shipping fees) will incur custom duties. In this case, customers are responsible for payment of duties to the shipping carrier. These fees will be invoiced to you either on receipt of your parcel, or a few days after delivery, and are compulsory.