I found working with Bento & Co to be completely frictionless, exactly as an online shopping experience should be. Now the Japan Post that delivered the package, well they were a little slow. I know that importing in the US is strange right now with the tariffs and what not. But other than the slow shipping, my experience was top notch.
The shipping is way too long. The quality of the boxes doesn't look as premium as shown on the website.
A great company to work with! Great selection and the communication and shopping always goes well
Prompt service and well packaged, I just wish they’d pack everything in one box since I ended up having to pay import tax twice, next time I’ll buy less items.
It was easy to order and I received the confirmation email immediately and it was delivered very quickly considering it came from Japan to the East Coast of US.
- mail contact was quick and very friendly
- parcel arrived well packed, well declared and on time in Germany
- unfortunately DHL was not able to handle the declaration propperly Several mails and telephone calls (and additional handling fee of over 20EU) later the parcel was delivered to me one week after arrival in Germany!
Shopping was easy, shipping was wicked fast and it arrived safely. Highly recommended vendor.
I loved the products that I purchased and look forward to ordering again in the future.
Website is a bit slow to load but the products are great, checkout was easy, really well packaged and everything shipped so quickly.
I was worried about the delivery to a friend living in a remote area. I was called and able to direct the driver thanks to being contacted.
It takes 2 months of delivery because of import tax. I contact with customer service and they took care of everything!
