Bento&co | The Bento Shop - Store policies & Privacy
Store policies & Privacy
Bento&co and the bentoandco.com website are the property of Thomas Bertrand, from the company BERTRAND CO.
All transactions on the Bento&co website are subject to Japanese law.
Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.
I. PRODUCTS
We will provide products as long as they are in stock. The range of products on offer may be modified due to constraints by the manufacturers which make the actual bento boxes and other products.
Product descriptions in Japanese are provided by the manufacturers. Bento&co is not responsible for the contents of these Japanese instructions. We provide simple instructions in English with every bento box.
If any products are temporarily unavailable, we will let the customer know about the expected delay by email.
If any product is unavailable and Bento&co is not able to provide alternative products of similar quality and price, the purchase cost will be refunded to the customer.
Once an order is processed, the customer will receive a confirmation email.
II. ORDER
When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve.
The checkout process consists in 4 steps : billing address (and/or shipping address), shipping choice, payment with Paypal and confirmation. We'll send over an email with your order information to confirm.
III. PRICE AND PAYMENT
All prices are listed in Japanese YEN. Shipping and handling charges are not included in the listed price. Don't worry, all additional charges are clearly indicated during the ordering process, so you can verify the charges before you click the Pay button!
We accept Mastercard, Visa, American Express and PayPal. All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment.
Bento&co does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal.
If any problems arise during the payment verification procedure, we will contact the customer.
In order to solve possible conflicts and to combat online payment fraud, the data concerning your order may be sent on to secure third parties for verification purposes.
The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Shipping page.
IV. SHIPPING AND DELIVERY
1. Shipment
Once your order is processed, your purchase will be dispatched within 3 to 5 working days. To tell the truth, most parcels are dispatched within 24 hours!
All products are dispatched from Japan, by airmail & FedEx. Please consult the Shipping and Delivery page for a list of countries we ship to, as well as what to do if your country is not on the list.
2. Shipping cost
For United States, Canada and most of the European countries, here are the 5 flat rates :
*Average time from the Japanese Post Service. Depends on the countries and periods during the year.
**Airmail is available for countries where SAL is not possible.
For other countries, shipping cost vary according to the parcel's weight. Go to your shopping cart and enter your address to get an instant shipping price.
Those shipping costs are available for regular orders on Bento&Co, not for special delivery (such as wholesale orders or reshipments).
3. Delivery problems
SAL and AIRMAIL shipments : if the customer doesn't receive the order, he must first check at its local post-office. Bento&Co will try to satisfy the customer as much as we can. Please contact us only after 45 days of delay.
FedEx and EMS shipments : the customer is responsible of his order's online tracking (included in the order confirmation). Sometimes, carriers cannot deliver a parcel (size of the mailbox for instance), in that case, customer may have to contact them directly.
Bento&Co will not be responsible of the return of a parcel which couldn't been delivered.
For more information, please read the Shipping page.
V. RETURN AND CANCELLING POLICY
If a customer is not satisfied with his order, ha has 7 days to return the item(s) for an exchange, refund or credit. Every inquiry must be sent by email at contact@bentoandco.com. Indicate what you're returning and why. In order to process your return, please include your name, email address, and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us.
In case of damaged products, please contact the customer service at contact@bentoandco and send pictures of the broken item with the order number
Products on sale may not be returned nor exchanged.
Customers cannot cancel an order after it has been processed. We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and so on of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error (please see the Shipping and Delivery page regarding insured shipping), so please order carefully!
We won't refund any orders which has been refused by a customer who doesn't want to pay duties and taxes.
VI. REFUND
Bento&Co will refund the customer within 2 days avec having received the items back. The refund will be proceed on the same account that the one used for the purchase.
VII. APPLICABLE DUTY
The company BERTRAND CO. is subjected to the Japanese law, but we'll try to satisfy the customers as much as we can. In the event of complaint or difficulties, the customer can contact the Bento&Co customer service and find an amicable resolution.
VIII. INTELLECTUAL PROPERTY
All the texts, comments, works, illustrations and images reproduced on the website www.bentoandco.com and en.bentoandco.com are reserved for the title of the royalty and intellectual document of title worldwide. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless already authorised by Bento&Co
IX. PRIVACY POLICIES
Bento&co respects each individual’s right to personal privacy. Therefore, we will only collect and use information through our web site in the ways described in this policy :
