Store policies & Privacy
Bento&co and the bentoandco.com website are the property of Thomas Bertrand of the company BERTRAND CO.
All transactions on the Bento&co website are subject to Japanese law.
Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.
We will provide products as long as they are in stock. The range of products on offer may be modified due to constraints by the manufacturers, which make the actual bento boxes and other products.
Product descriptions in Japanese are provided by the manufacturers. Bento&co is not responsible for the contents of these Japanese instructions. We provide simple instructions in English with every bento box.
If any products are temporarily unavailable, we will let the customer know about the expected delay by email.
If any product is unavailable and Bento&co is not able to provide alternative products of similar quality and price, the purchase cost will be refunded to the customer.
Once an order is processed, the customer will receive a confirmation email.
When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve.
The checkout process consists in 4 steps : billing address (and/or shipping address), shipping choice, payment with Paypal and confirmation. We'll send over an email with your order information to confirm.
III. PRICE AND PAYMENT
All prices are listed in US Dollars. Shipping and handling charges are not included in the listed price. Don't worry, all additional charges are clearly indicated during the ordering process, so you can verify the charges before you click the Pay button!
We accept Mastercard, Visa, American Express and PayPal. All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment.
Bento&co does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal.
If any problems arise during the payment verification procedure, we will contact the customer.
In order to solve possible conflicts and to combat online payment fraud, the data concerning your order may be sent on to secure third parties for verification purposes.
The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Shipping page.
Discount codes provided by Bento&co are valid only if they can be applied in the purchase before payment.
IV. SHIPPING AND DELIVERY
Once your order is processed, your purchase will be dispatched within 3 to 5 working days. To tell the truth, most parcels are dispatched within 24 hours!
All products are dispatched from Japan by airmail & FedEx. Please consult the Shipping and Delivery page for a list of countries we ship to, as well as what to do if your country is not on the list.
2. Shipping cost
To know how much the shipping cost is, simply add your items to the cart, and shipping cost choices will be displayed under the section "Get shipping estimates", after entering your country and zip code (see screenshot bellow). You can choose between "economy air shipping", "standard", "express" or "FedEx".
We offer free shipping to most countries for orders of more than 190 USD.
3. Delivery problems
SAL and AIRMAIL shipments: if an order hasn't been received, first check with your local post-office. Please contact us only after 45 days of delay.
FedEx and EMS shipments: customers are responsible for their order's online tracking (the tracking number is included in the order confirmation). Sometimes, carriers cannot deliver a parcel (for instance, due to the size of the mailbox), in that case, customers may have to contact carriers directly.
Bento&Co will not be responsible of the return of a parcel which couldn't been delivered.
The price of the products excluding the shipping cost will be displayed on your package.
For more information, please read the Shipping page.
V. RETURN AND CANCELATION POLICY
If you are not satisfied with your order, you have seven days to return the item(s) for an exchange, refund or credit. Every inquiry must be sent by email to firstname.lastname@example.org. Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us.
In case of damaged products, please contact customer service at email@example.com and send pictures of the broken item with the order number.
Products on sale may not be returned nor exchanged.
Customers cannot cancel an order after it has been processed. We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and so on of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error (please see the Shipping and Delivery page regarding insured shipping), so please order carefully!
Please be aware that in all cases the customer is responsible for paying Customs fees and for providing any and all documents required by Customs in your country.
If the customer refuses to pay those taxes, the package will be back to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us.
Bento&Co will refund the customer within two days after having received the items back. The refund will be proceed on the same account that was used for the purchase.
VII. APPLICABLE DUTY
The company BERTRAND CO. is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able. In the event of complaint or difficulties, the customer can contact Bento&Co customer service for help in finding an amicable resolution.
VIII. INTELLECTUAL PROPERTY
All the texts, comments, works, illustrations and images reproduced on the website www.bentoandco.com and en.bentoandco.com are reserved for the title of the royalty and intellectual document of title worldwide. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless already authorised by Bento&Co.
IX. PRIVACY POLICIES
Bento&co respects each individual’s right to personal privacy. Therefore, we will only collect and use information through our web site in the ways described in this policy:
We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose personal information that identifies you to a third party at all.