Bento&co Blog

Information on our products, our shop in Kyoto, and life in Japan.

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Contact us

Jan 16, 2012

Ways to get in touch with to get in touch with us  Email : Email us directly at contact@bentoandco.com. Please, don't forget to mention you order number in the subject. Order numbers have 5 digits. You can find them in the order confirmation email. Facebook : Not a Bento&co fan yet? Visit our Facebook community page and see all the beautiful bento we offer and our amazing fans! Twitter : Follow us @Bentoandco    If you are interested in reselling our products We allow wholesale orders of our products. Please contact us at pro@bentoandco.com and give the name and address of your shop and what...

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Postal service ordering and related issues

Nov 13, 2010

What should I do if I don't receive my order? For SAL shipments, it is possible that in some cases shipments can take up to 45 days, so we will take action on a undelivered package only after this time period. If your package seems to be taking a long time and you chose SAL as a shipping method, first go to your local  post office and ask if a parcel is waiting for you. After that, if 45 days have lapsed since the order was sent, and you still haven’t receive it, please contact us.  For FedEx or EMS...

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Return and cancellation policy

Nov 13, 2010

I'd like to cancel my order, how can I do that? If your order hasn't been shipped yet (i.e. you havn't received the shipment confirmation), notify us as soon as possible. We will refund you the total amount of your order.  However, if your order has already been sent, we cannot cancel it. You can return the products. Unfortunately, we are unable to refund the shipping cost. I'd like to send my order back, how can I do that? Above all, we want you to be satisfied, so if you're not satisfied with your purchase, you can return the items...

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Shipment

Nov 13, 2010

Do you ship worldwide? We do ship worldwide, if your country is not listed during the checkout process, feel free to contact us because we can ship in every country in the world. How much is the shipping cost? How long will it take? To know how much is the shipping cost will be, simply add your items to the cart, and shipping cost choices will be displayed under the section "Get shipping estimates" after entering your country and zip code (see screen shot bellow). You can choose between "economy air shipping", "standard", "express" and "FedEx".  We offer free shipping for orders of more than 180 USD in...

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Payment

Nov 13, 2010

How do I pay for an order?  With PayPal. Wou can pay either with your credit card or with your PayPal account if you have one.  Is the site secure? Personnal banking information is fully protected by PayPal. Bento&Co doesn't have access to your credit card information at any time.  How do I use my discount code? If you have a discount code (lucky you!), you just need to copy and paste the code when ordering, just before the shipping choice, and don't forget to confirm it.   When will my credit card be charged? Paypal will charge your credit card...

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