• What is Bento&Co ?

Bento&Co is an online shop who sells beautiful bento boxes and accessories related to the Japanese lunch boxes in paticular, but also everything we find fun and useful from Japan. We basically try to offer you the best quality products you may not find in your country.  

We are located in the imperial City of Kyoto, Japan, and your order will be shipped directly from here. (Read more about us.)

If you'd love to write us a letter, here is our address : 606-8301 Kyoto-shi Sakyo-ku Yoshida, Izumidencho 43-5

• Why should I trust you ? 

1. We are nice and serious people. 
2. You can pay with the very safety and well-known service Paypal
3. Like our makers, we have a real passion for our products. You can have an overview of what the boxes are made here (in french only). 
4. In only 2 years of activity, we sent around 25 000 parcels around the world. 60% of our customers have ordered more than once and our Facebook page gathers more than 13 000 fans.  
5. We're always reachable if you need something. By mail, we guarantee you to answer within 24 hours (except week-ends) or even directly by chating (little red window bellow "need help ?".

• How do I place my order ?

Nothing easier : 

1. Browse through the site until you find the item of your dreams
2. For each product, select the color or size from the pulldown menu, then click "add to cart". They go to another page to find other products of your dreams.  
3. Once you've added all the item, click "My Cart" to review the shopping cart. The checkout process consists in 4 steps : billing address (and/or shipping address), shipping choice, paiement with Paypal and confirmation. We'll send over an email with your order information to confirm. 

• How do you select the products ?

With love. We try to offer the most unique products with one priority : quality. We like and respect a lot our makers. 

• What do the “S”, “M”  “L” and “XL” sizes for the bento boxes mean ?

Size S indicates bento boxes with a holding capacity smaller than 500ml. They are appropriate for children or people with small appetites. They can also be used for snacks or as a supplementary bento box.

Size M indicates bento boxes with a holding capacity between 500 and 780ml. Many of them have two compartments, one of which is designed to hold rice (or another carbohydrate such as pasta.) Size M boxes are appropriate for most adults and older children. 

Size L indicates bento boxes with a holding capacity between 780 and 1000 ml. These are bento boxes for people with hearty appetites. If this still seems to small for you, consider the XL sized bento boxes...!

Size XL bento boxes are boxes intended to be used by 2 or more people, though of course they could be used by a single person for a very generous lunch! They are ideal for picnics, parties and so on.

• Can I order a sold out item ?

Normally not. But if a item is currenty sold out, it doesn't mean it won't come back. When a product is sold out, click on the green button on the left side of your screen "Notify me" to receive an email as soon as the product will be available again. 

• What are the prices written on the product pages ? 

Prices indicated are retailing prices, excluding VAT and shipping cost.

• Where do I notify that my order is a gift ?

You can write it in the "leave a message" space in the shopping cart. In that case, we won't include the invoice the parcel but we"ll directly email it to the buyer.Please be aware that shipments sent as gifts may still be charged customs fees.

• Do you ship worldwide ?

We do ship worldwide, if your country is not listed during the checkout process, feel free to contact us because we can ship in every country on Earth.

• I'd like to cancel my order, how can I do ?

If your order hasn't been shipped yet (you havn't received the shipment confirmation), notify us as soon as possible. We will refund you the total amount of your order. 

However, if your order has already been sent, we cannot cancel it. You can return the products but we won't refund the shipping cost.

• I'd like to send my order back, how can I do ?

Above all, we want you to be satisfy. So if you're not satisfied with your purchase, you can return the items ans ask for a refund, an exchange or a voucher. Every returns must be within 7 days after the delivery, and all returned items must be in the original condition you received them in. Shipping cost will not be reimbursed. 

Before sending back the products, please send us a email indicating what you're returning and why. We won't pay the shipping cost for the return back. 

If you refuse to pay for a customs charge on your parcel, we won't accept the return back and won't refund you.