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Job openings - Kyoto, Japan.

April 2018 -
Customer Service & Content Management Specialist

Job Description:

Get in on the ground floor with a VC funded startup and an established e-commerce business in Kyoto. Opportunity to build a range of new skills in a growing, dynamic business.

Main Responsibilities:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Identify customer pain points and develop strategies to resolve concerns

Build sustainable relationships of trust through open and interactive communication

Go the extra mile to provide a consistent experience across all customer service channels ensuring a timely resolution of issues and concerns

Maintain content on websites, ensure all content is relevant and up-to-date

Position Requirements:

  • Excellent English verbal and written communication skills
  • Strong organizational and time management skills
  • Ability to collaborate well with a diverse team
  • To assist with tasks throughout the organization as needs demand
  • Learn new and regularly improve existing skills
  • Ability to quickly adapt to new software and applications

Higher priority is given to candidates with:

  • Written and spoken Japanese
  • Written and spoken French
  • Customer service experience
  • SaaS (Software as a service) experience
  • SaaS help desk experience
  • Experience in community management
  • Experience with international shipping

Bonus Skills:

  • Content management system experience
  • Web design / Graphic Design, HTML, CSS
  • Content development experience for Youtube, or social media
  • Online Marketing


A university-level degree or relevant work experience


¥2.4M - ¥4.0M

Other compensation includes overtime compensation, transportation allowance, social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance), and a discount system for employees to purchase merchandise sold by Bento&co.


Kyoto, Kyoto Prefecture


Working Hours:

9 am – 6 pm Monday - Friday

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