Our Shipping and Delivery Policy
We are based in Kyoto, Japan. Your order is carefully packed by us in our warehouse.
While ordering on Bento&Co, you will notice the possibility to choose from several shipping methods.
Shipping fees are clearly indicated on the cart page, and also at the checkout time, as the below example highlights:
- Express Shipping
UPS, DHL and FedEx:
We use these carriers to offer the absolute best service and convenience, with express shipping reaching your doorstep in 2-5 days. Packets shipped using Express Shipping are insured and trackable.
Express orders can't be sent to a PO BOX. If a PO BOX is entered as a shipping address, additional fees might apply.
Express Mail Shipping (EMS):
We use EMS, a Japan Post service for express shipping for specific territories and countries such as Martinique and Paraguay. Delivery time when using EMS is between 7 - 15 days.
Using Express Shipping
When checking out, after providing your country and zip code you will be notified which express shipping option that applies to your order by the estimated shipping time. If you live in a building with a passcode please provide this as the delivery man might need it. Please note that signature upon delivery will be required for Express Shipping.
All packages are subject to customs and tariffs depending the country of destination. These will be billed to the person that has made the order. Express Shipping is not delivered on weekends. Should you need to change the shipping address after the parcel has been sent, then please be aware that this will require an additional 13€ - 14$ fee for handling and administration.
- Registered Shipping
The Registered Shipping method uses Japanese Post and your national carrier to deliver your order, parcels are collected at our warehouse and typically take 9-20 business days to arrive in Europe and North America. Packages using Registered Shipping are trackable and insured (up to 6000¥).
- Economy Shipping
Our most affordable shipping option. Shipped using Japanese Post and the national carrier of your country. Economy Shipping is limited to light parcels. Please note that due to the competitive price of Economy shipping these parcels aren't insured or trackable. Delivery time is typically 10 to 30 business days. Please be wary that shipping may take longer during peak seasons such as Christmas.
Tracking your parcel
Once your parcel has been dispatched and depending on the shipping method, you will receive a tracking number (included in the shipping confirmation mail). To track your order simply use our tracking tool to check the current status of your parcel.
- Delay: For the Registered and Economy shipping options there is a risk that due to extreme circumstances it will take up to 45 days for you package to be delivered. If you are concerned about your order being delayed and 45 days is yet to pass we recommend visiting your local post office and ask if it is waiting for you there. Should your order not arrive within the 45 days, please contact us and we will resolve it. For Express Shipping please contact your carrier, FedEx, UPS, DHL or EMS, using the tracking number provided to resolve any issue of delay.
- Damage: We take great care when packing your orders before it leaves our warehouse, should however your order be damaged during the delivery, please e-mail us (email@example.com) within 3 days after receiving it, attaching photos of the damage item and packaging.
- Mistakes: If an error has been made with your order, be it content, handling or other mistakes please don't hesitate to let us know and we will do our best to solve it.
- In the case of a parcel being returned to us: If your parcel has been sent back to us by the carrier for any reason, such as wrong address or unclaimed parcel, we will message you to make arrangements for a new delivery. Please note that we won't be able to offer the same discounted shipping fee as we normally do through Bento and Co, but rather the standard rates of the specific carrier.
Still have questions?
Feel free to contact us at: firstname.lastname@example.org