Return and cancellation policy

Posted by Thomas Bertrand on

  • I'd like to cancel my order, how can I do that?

If your order hasn't been shipped yet (i.e. you havn't received the shipment confirmation), notify us as soon as possible. We will refund you the total amount of your order. 

However, if your order has already been sent, we cannot cancel it. You can return the products. Unfortunately, we are unable to refund the shipping cost.

  • I'd like to send my order back, how can I do that?

Above all, we want you to be satisfied, so if you're not satisfied with your purchase, you can return the items ans ask for a refund, an exchange or a voucher. Returns must be within 7 days of delivery and all returned items must be in the original condition you received them in. Shipping cost cannot be reimbursed. 

Before sending back the products, please send us a email indicating what you're returning and why. We are not able to pay for the cost of shipping the products back to us. 

Please be aware that in all cases the customer is responsible for paying customs fees and providing any and all documents required by Customs in your country. 
If the customer refuses to pay those taxes, packages will be sent back to us. We'll then refund you the amount of your order after having withdrawn the real shipping cost that the carrier charged to us.  

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