For United States, Canada, Australia, New-Zealand and most of the European countries, here are the 4 flat rates  : 

Average time from the Japanese Post Service. Depends on the countries and periods during the year. 

Airmail is available for countries where Economy air shipping is not possible.

For other countries, shipping cost vary according to the parcel's weight. Go to your shopping cart and enter your address to get an instant shipping price. 

We ship you parcel directly from our office in Kyoto.

Every order is prepared within 24 to 28 hours after the payment confirmation (except saturdays, sundays and japanese bank holidays). 

We ship worldwide, if your country is not listed during the checkout process, feel free to contact us because we can ship in every country on Earth. 

As soon as your parcel is taken care of by the carriers, you’ll receive a shipping confirmation e-mail.  

III. CARRIERS

         1. FedEx

This international well-known company will take care of your parcel from Kyoto to the delivery. A fast delivery usually within 4 to 5 days in Europe and North America. 
You can track your parcel on the Fedex website with the tracking number included in the shipping confirmation. 
FedEx delivers from monday to friday, the receiver must be here to sign the delivering slip.  So being delivered at work could be a good idea ! Please give as much as information you can to help the deliverer, such as intercom code, floor number, etc.
Be careful, once your parcel has been shipped, FedEx will charge us 12€ for every shipping address change, so please, don’t overuse it...
Almost every parcel sent by FedEx will be subjected to taxes and custom fees in the country of delivery. An invoice will be sent at the same address than the shipping one.
For any problems or shipping delays, please contact directly the FedEx customer service of your country, with your tracking number.

2. Japanese Post

Parcels are taken in charge of by the Japanese post in Kyoto, and delivered by you national Post service. Japan Post offer 3 differents tariffs :

 * Economy Air Small Packet (SAL) :
A very cheap price with a very wide national Post network. There is no tracking number, no insurance, and the exact delivery time cannot be predicted. 
Delivery will take about 10 to 15 days to Europe or North America. It can be longer depending on the periods (Christmas for instance). For some areas, delivery can take around 3 to 4 weeks.

* Express Mail Shipping (EMS) :
A fast delivery usually within 4 to 6 days in Europe and North America.
EMS is insured: in case of loss or damage, up to 20,000 yen will be reimbursed. You can track your parcel on the EMS website with the tracking number included in the shipping confirmation.

* Airmail :
For areas which are not covered by the SAL or EMS tariffs, parcels can be shipped with the Airmail service (mainly for caribbean islands).

1. Delay : for SAL shipment, we’ll wait 45 days before worrying about your parcel. First, go to you Post Office and ask if a parcel is not waiting for you. Then, if you still haven’t receive it, please contact us after the 45 days. For FedEx or EMS shipments, please go to the online tracking service track your order.
2. Damage : a product has been broken during the delivery ?  Please e-mail us within 3 days after receive it and include pictures of your damaged item.
3. Mistake : please accept our apologies. Contact us to fix it.
4. Parcel returned back to us : your parcel has been returned back by FedEx or the classic Post (unknown or mistaken address, unclaimed parcel). We'll contact us to reship it. In that case, shipping costs will be based on the carriers'ones, not the regular ones on Bento&Co shop. 
   

V. TAXES & CUSTOM FEES

The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. 

These costs include the sales tax in the country of delivery (applied to the total cost of the order), duties on the cost of products (around 6% for the European Union) and fees to FedEx.

FedEx usually sends the invoice few days after the delivery compare to EMS which generally charge you right at the delivery. 

We will have to display the full value of your purchase on the customs label with no exception. 

We understand that custom fees are worrying for some of you, but while buying on Bento&Co, you can get real Japanese original boxes that you won’t be able to find anywhere else, for good value.  

Douanes Belge - Douanes Suisse - Germany, Zoll - UK customs -